We consider G/M/1 queues with multiple vacation disci-pline where at the end of every busy period the server stays idle in the system for a period of time called changeover time and then follows a vacation if there is no arrival during the changeover time. The vaca-tion time has a hyperexponential distribution. By using the methods of the shift operator and supplementary variable we explicitly obtain the queue length probabilities at arrival time points and arbitrary time points simultaneously.