- 보건소 진료서비스 이용자의 만족도에 관한 연구
- ㆍ 저자명
- 문영신,조우현,강임옥,Moon. Young-Shin,Cho. Woo-Hyun,Kang. Im-Ok
- ㆍ 간행물명
- 한국의료QA학회지
- ㆍ 권/호정보
- 1998년|5권 1호|pp.2-14 (13 pages)
- ㆍ 발행정보
- 한국의료질향상학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The aim of this study was to examine differences in the level of satisfaction with medical care at a public health center between patients receiving free-care compared to those paying out-of-pocket. SERVQUAL(Comprehensive Service Quality Measurement Scale), a pyschometrically valid measure for evaluating hospital service quality, was used to assess patient satisfaction. The study sample consisted of 279 patients who received medical care at a public health center. The interview was conducted between April 23 and May 7, 1998. The results was as follow: 1. There were more elderly people among free-care patients than out-of-pocket patients. Education and income levels were lower amongs those receiving free-care. There were, however, no differences in the distribution of gender and religion between the two groups. Patients receiving free-care tended to visit the public health center more frequently compared to those self-paying patients. 2. Overall, free-care patients showed higher satisfaction level than that of self-paying patients. except for the dimension on sympathy and shape.