The recent development of information technology in general and consolidation of communications and multimedia technology in particular have brought enormous changes in education and training methods in many business organizations. Numerous studies in the education engineering field report that teaching using multimedia technologies will more enhance the education/training performance than the traditional instructor-teaching method. However, in the management information systems field, few studies are found which directly investigated effects of multimedia technologies on education and training. None of multimedia-related studies can be found in the top-ranked MIS journals published in Korea for the last five years, and only a few stuides are found even worldwide. The major steps of the current research are as follows. First, in order to identify important factors constituting the effectiveness of multimedia systems, previous research related to the effectiveness of multimedia systems was reviewed and analyzed. Second, individual items which can be considered as candidates to represent the effectiveness of multimedia systems were derived from this previous research review, and a survey questionnaire was developed using those derived items. Based on the developed survey questionnaire, a pretest was administered at several domestic business firms with experiences of multimedia systems. Third, survey questionnaires were distributed to and collected from the 517 employees which experienced using multimedia systems.