This paper considers a door-to-door service system in which pickups or deliveries are performed by a trip of a single vehicle. Each customer request specifies the quantity of the load transported, the location, and the time window within which it is to be picked up or delivered. Since the system is demand responsive, i.e., new or emergent requests become available in real-time, the current vehicle route has to be reconstructed to include these requests. In this case, only continuous vehicle tracking enables control over the requests and ensures that the requests are satisfied on time. This paper suggests a pilot pickup/delivery management system integrating a geographic information system(GIS) and a global position system(GPS) to efficiently deal with such a dynamic environment. The GIS offers a way of displaying the vehicle route on digital maps for the region under concerned. Also displayed is the current location of the vehicle obtained from the GPS. A heuristic algorithm is used to dynamically determine the vehicle route. A practical example is provided to show the feasibility of the system.