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백내장 환자의 병원선택기준에 관한 연구 - 서울시내 안과전문병원과 대학병원을 중심으로 -
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  • 백내장 환자의 병원선택기준에 관한 연구 - 서울시내 안과전문병원과 대학병원을 중심으로 -
  • A Study on the Criteria for Selection of Medical Care Facilities by Cataract Patient
저자명
김용란,하호욱,손태용,Kim. Yong-Ran,Ha. Ho-Wook,Sohn. Tae-Yong
간행물명
병원경영학회지
권/호정보
2000년|5권 2호|pp.59-77 (19 pages)
발행정보
한국병원경영학회
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

There are increasing interest and need for information on health care consumer with the significance of hospital marketing and strategic planning being increasingly emphasized. This study was conducted to investigate the criteria for selection of medical facilities according to the characteristics of cataract patient. In order to investigate the major factors affecting selection of medical facilities by cataract patient, 300 subjects of cataract patients who was operated at 5 various medical care facilities were selected. Questionnaires are given on March, 2000 and 273 questionnaires were collected. Two types of hospitals(Eye Hospital and University hospital) were combined and analyzed. The main results of this research is as following; 1. In general characteristics of the patients, the variables shown statistically a significant difference between Eye Hospital and University Hospital; The6 educational level and average income are significantly higher in University Hospital Patient. 2. University Hospitals were preferred by the factors of social relationship, social reputation. The critical factors in reference for Eye hospital were kindness, service speed and convenience. This study can be used as a baseline data for marketing planning of hospital management. But the study may be limited in that the results cannot be generalized due to its small sample size and not being able to reflect demographic variables and life style. Further studies to investigate the hospital consumer behavior will be needed.