- 외식업체 유형별 관계마케팅 활동 요인의 차이에 대한 연구
- A Study on Difference of Relationship Marketing Factors by Type of Restaurants
- ㆍ 저자명
- 유영진,이용기,하헌국,김우곤
- ㆍ 간행물명
- 관광식음료경영연구
- ㆍ 권/호정보
- 2001년|12권 1호|pp.37-56 (20 pages)
- ㆍ 발행정보
- 한국관광식음료학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
This study was to examine what factors of Relationship marketing are in Korean, Chinese, Japanese, and American. The seven factors of relationship marketing consist of facilities/atmosphere, convenience, level of factors, customer-contact service, communication service, relevance of price, customer benefits. The empirical results and implications are as follows. First, the facilities/atmosphere, relevance of price in Korean restaurants convenience, level of food in Chinese customer-contact service, level of flood in American restaurants were high. Second, among activities of relationship marketing, facilities/atmosphere, convenience, level of food, relevance of price were significant higher in Korean restaurants than in others, and customer-contact service, communication a7vi7e, customer benefits were significant higher in American restaurants than in others.