The purpose of this study Is to analyze and describe the characteristics of the information needs and information seeking behavior of ST information users of the KISTI. Questionnaires were distributed to the ST information users in the academic, industrial, and scientific sectors via mail. The role of the KISTI as the specialized information source and intermediary for other institutional information sources as well as individual users and the need for improving the strategies for customer-based services and collection development were evaluated. Major findings include the need for a more comprehensive effort to collect, preserve, and communicate the ST information resources. the need for much broader collection of journals and conference proceedings to provide the documents "on demand" for users, and the need to improve DDS in general.