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Suggested Steps for Developing Better Measures of Customer-Supplier Relationships
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  • Suggested Steps for Developing Better Measures of Customer-Supplier Relationships
  • Suggested Steps for Developing Better Measures of Customer-Supplier Relationships
저자명
Jung. Seung-Ho
간행물명
Industrial engineering & management systems : an international journal
권/호정보
2002년|1권 1호|pp.46-57 (12 pages)
발행정보
대한산업공학회
파일정보
정기간행물|ENG|
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

The purpose of this paper is to show general steps of developing better measures for the survey questionnaire. The steps introduced can be adopted by researchers in disciplines such as management, psychology, behavioral science, etc. As an exemplary case, the customer-supplier relationship is used to show suggested steps in great detail. Several suggested steps and techniques are selected after carefully reviewing the works of previous researchers such as Churchill (1979), DeVellis (1993), Dunn et al. (1994), Hayes (1994),which are explained in depth in the following sections, are: (1) specify domain of construct, (2) generate sample of items, (3) pilot study, (4) data collection, (5) assess reliability and validity.