This paper presents an improved escalator dynamic model so as to reflect the experimental observation on the pseudo-resonance affected by load applied. The experimental evidence reveals that backlash on gearbox as well as sag of driving Chain are most critical factors to the pseudo-resonance in escalators. The dynamic model effectively reflects vibration characteristics measured in real escalators with respect to different conditions of driving chain and the number of passengers. For validation of the dynamic model developed. numerical results from the model are compared with experimental results. The developed model and its simulation results are used rigorously for the design of escalator systems in enhancing the ride comfort.