This paper proposes a continuous-time queuing model of a shared-buffer packet switch and an approximate algorithm. N arrival processes have heterogeneous busty traffic characteristics. The arrival processes are modeled by Coxian distribution with order 2 that is equivalent to Interruped Poisson Process. The service time is modeled by Erlang distribution with r stages. First the approximate algorithm performs the aggregation of N arrival processes as a single state variable. Next the algorithm discompose the queuing system into N subsystems which are represented by aggregated state variables. And the balance equations based on these aggregated state variables are solved for by iterative method. Finally the algorithm is validated by comparing the results with those of simulation.