In this paper, a two-dimensional multibody DADS model of a moving walk is developed to improve the ride quality of a moving walk system. The proposed DADS model is able to estimate the longitudinal acceleration of moving walk system, which is the more sensitive and important than other accelerations. To show the validity of the developed model, the longitudinal accelerations of pallet obtained from the computer simulations are compared to the experimental data in frequency domain. Then, the factorial design technique is applied to determine the main design factor and to improve the ride quality. The change of the spring compression in the lower part of the tension generating system improved the ride quality of the moving walk system.