- 군수품 고객만족지수 개발 연구
- ㆍ 저자명
- 박성현,김용섭,홍현의,박봉균
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2004년|32권 2호|pp.212-231 (20 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
It is very important to produce military goods for customers, and a customer satisfaction index should be developed for quality control of military goods. Seoul National University and Defense Quality Assurance Agency jointly developed MCSI (Military Customer Satisfaction Index). In this paper the model of MCSI is explained, and the sampling design and survey method is introduced. Also a preliminary test was undertaken, and its result is briefly explained.