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국내항만의 행정서비스 경쟁력측정:DEA접근
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  • 국내항만의 행정서비스 경쟁력측정:DEA접근
저자명
박노경,Park. No-Gyeong
간행물명
한국항만경제학회지
권/호정보
2004년|20권 2호|pp.35-52 (18 pages)
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한국항만경제학회
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

The purpose of this paper is to measure the competition power of administration service in Korean Seaports by using the scores of customer satisfaction for administration service investigated yearly from 2000 to 2003 by Ministry of Maritime Affairs & Fisheries. And also, this paper shows the competition power of Korean seaports in terms of efficiency by using DEA(data envelopment analysis) method after measuring the change of productive efficiency scores subject to including and excluding the scores of customer satisfaction for administration service as output variable. The empirical main results of this paper are as follows: First, the efficiency scores of the Ports of Donghae, Gunsan, Jeju, Yeosu, Masan, and Pohang have worsened if the customer satisfaction score is excluded as output variable. Therefore these ports have been influenced by the score of customer satisfaction more positively. Second, the changes of the ranking order by measuring the average efficiency scores of each ports subject to including and excluding the scores of customer satisfaction for administration service as output variable are as follows: Busan(9-->7), Incheon(6-->6), Yeosu(1-->4), Gwangyang(4-->3), Masan (10-->9), Ulsan(5-->5), Donghae(8-->11), Gusan(12-->12), Mogpo(3-->2), Pohang(11-->10), Jeju(7-->8), Daesan(2-->1).