- 경주 특급호텔의 고객행동에 관한 연구
- ㆍ 저자명
- 박정화,김점태,Park. Jeong-Hwa,Kim. Jeom-Tae
- ㆍ 간행물명
- 관광식음료경영연구
- ㆍ 권/호정보
- 2004년|15권 2호|pp.151-166 (16 pages)
- ㆍ 발행정보
- 한국관광식음료학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
This study has been conducted with the following objectives as to the expected degrees of services of the guests and their degrees of satisfaction after being given the services, with the guests of the tourist hotels in the area of Gyonju as the subjects. The comprehensive outcomes of the analyses show that the resort Hotels in the Gyongju area have to establish proper characteristics and offer services according to the hotels, the objectives and the sexes. Marketing oriented strategies, Resort hotel, Expected degrees of service, Recognized degrees of service, Satisfaction,