- 백화점 판매원의 고객지향성과 판매원 교육이 판매원 성과에 미치는 영향 - 대구지역 백화점 의류 판매원을 중심으로 -
- ㆍ 저자명
- 박광희,Park. Kwang-Hee
- ㆍ 간행물명
- 한국의류산업학회지
- ㆍ 권/호정보
- 2004년|6권 3호|pp.314-320 (7 pages)
- ㆍ 발행정보
- 한국의류산업학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The purposes of this paper were to investigate the effect of customer orientation on salespeople performance and the effects of sales training on customer orientation and salespeople performance. Data were obtained from 297 apparel salespeople working at 6 department stores in Daegu, Statistics used for data analysis were frequency, t-test, ANOVA, and regression analyses. The unanticipated result was found that the customer orientation of salespeople did not influence their performance. Though there was found the significance of the anticipated results that sales training affected customer orientation and salespeople performance, the results were not strong.