- Support Vector Machine을 이용한 고객이탈 예측모형에 관한 연구
- ㆍ 저자명
- 서광규,Seo. Kwang Kyu
- ㆍ 간행물명
- 안전경영과학회지
- ㆍ 권/호정보
- 2005년|7권 1호|pp.199-210 (12 pages)
- ㆍ 발행정보
- 대한안전경영과학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
Customer segmentation prediction has attracted a lot of research interests in previous literature, and recent studies have shown that artificial neural networks (ANN) method achieved better performance than traditional statistical ones. However, ANN approaches have suffered from difficulties with generalization, producing models that can overfit the data. This paper employs a relatively new machine learning technique, support vector machines (SVM), to the customer segmentation prediction problem in an attempt to provide a model with better explanatory power. To evaluate the prediction accuracy of SVM, we compare its performance with logistic regression analysis and ANN. The experiment results with real data of insurance company show that SVM superiors to them.