- 실버여성과 화장품 판매원과의 신뢰와 관계몰입이 브랜드 충성도 및 구전효과에 미치는 영향
- ㆍ 저자명
- 박성희,홍병숙,Park. Sung-Hee,Hong. Byung-Sook
- ㆍ 간행물명
- 한국의류학회지
- ㆍ 권/호정보
- 2007년|31권 7호|pp.1139-1147 (9 pages)
- ㆍ 발행정보
- 한국의류학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
Word of mouth is becoming increasingly in the market these days as company offers many product, advertising, promotion for consumer. The Purpose of this study is to the effect of brand loyalty and word of mouth between trust and commitment of silver women and salesperson. A survey was conducted from October 15 to September 10 in 2006, among over the 60 aged silver women. 260 silver women subjects were frequency analysis, reliability analysis, factor analysis, multiple regression analysis. The results are as follows: First, a degree of trust factors were determined to be specialty, benevolence, And a degree of commitment factors were determined to be calculative commitment, effective commitment. Second, a degree of trust and commitment factors had an effect on brand loyalty. Third, brand loyalty effect on word of mouth. The research finds that trust and commitment of multidimensional view effect on word of mouth and moderating effect of relationship.