In order to enhance the heat/mass transfer, a turbulator has been installed at the exit of injection hole for the impingement/effusion cooling system. The local heat/mass transfer coefficients have been obtained by a naphthalene sublimation method. Experiments have been carried out at the fixed jet Reynolds number of 10,000. Two turbulators with different diameter have been used in the current study. The result presents that the turbulator leads to the increase in flow mixing and jet velocity, consequently enhancing the heat/mass transfer at a stagnation region. Further, the stagnation region is divided into four small areas with peak value. In the existence of initial crossflow, the stagnation regions move downstream and low heat/mass transfer regions are formed regardless of the installation of turbulator. However, the increased jet velocity by turbulator reduces the crossflow effect against the jet, resulting in decrease of low heat/mass transfer regions. Compared to the case without turbulator, the installation of turbulator yields $5{sim}10%$ augmentation in averaged Sh value.