- 중소기업 정보화 도입을 통한 고객만족도에 관한 연구
- ㆍ 저자명
- 정성택,정진택,주형근,권중길,Chung. Sung-Taek,Jung. Jin-Taek,Joo. Hyung-Kun,Kwon. Joong-Gil
- ㆍ 간행물명
- 통상정보연구
- ㆍ 권/호정보
- 2008년|10권 3호|pp.59-73 (15 pages)
- ㆍ 발행정보
- 한국통상정보학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The current research utilized as its target population who are current users of global small to medium sized companies in Korea. The research validated the innovative dimensions by studying the two constructs within the context of the SMB user population. Correlation was found between innovative dimensions retained as components of a Comprehensive Model. It was determined that these four dimensions-Content, Intrinsic Interest, Control, and Timeliness-are significant predictors of user success. The Comprehensive Model was validated, and it is therefore suggested as a basis for further study of user success indicators in the innovative manufacturing enterprise environment.