- 서비스품질 문헌연구 - 국내연구를 중심으로 -
- ㆍ 저자명
- 양효석,성도경,유춘번,Yang. Hyo-Seok,Sung. Do-Kyung,Yoo. Choon-Burn
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2008년|36권 3호|pp.112-129 (18 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
As roles of service industry in economy rises, studies related with service quality were increased continuously. We review 131 papers domestic literatures was published from 2003 during the latest 5 years to 2007 and classify them on service industry, measurement model and research contents. Also, we analyze research contents and suggest future research issues in service management areas.