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A Study on Factors Related to the Conflict in IT Project Teams
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  • A Study on Factors Related to the Conflict in IT Project Teams
  • A Study on Factors Related to the Conflict in IT Project Teams
저자명
Cho. Nam-Jae,Park. Sang-Hee,Kim. Nan-Hwa,Keum. Jung-Won
간행물명
디지털정책연구
권/호정보
2009년|7권 1호|pp.111-123 (13 pages)
발행정보
한국디지털정책학회
파일정보
정기간행물|ENG|
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
서지반출

기타언어초록

IT projects need engineers with various backgrounds to cooperate to build an IT system that satisfy the requirements of users given a limited expense and time. Such diversity of team members and the complexity of task naturally involve considerable amount of conflict among team members. High level of conflict among team members is known to be detrimental to the performance of the team. The purpose of this study is to examine the reasons for conflicts among team members in IT projects and to check how the level of conflict affects the performance of a project and the satisfaction of the members of the project team. To test the relationship, a survey on 166 participants in IT projects was conducted. The reasons for conflicts in IT projects were categorized into five types. The level of ambiguity was found to have a significant correlation with the level of conflict. And the level of conflict, in turn, is found to have a significant effect on the degree of satisfaction among team members and the project results. Based on the research results, it is suggested that a clear definition of tasks and their boundaries is required to reduce ambiguity and thus, the level of conflict and improve the level of satisfaction of IT project team members.