Mobile phones users are not only able to use smart phone services in real time whenever and wherever they desire, but also they can acquire appropriate information that they need. The features of smart phone services and users are examined in this study because there are not enough studies on such unique features of smart phone services. In accordance with the results of the study the features of smart phone services and users can be categorized as follows: 1) the requisite features of smart phone services are immediate connectivity and. 2) The requisite features for smart phone users are user friendliness and user innovation. 3) The requisite features of smart phone technology are security and linkage.