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시뮬레이션을 이용한 금융 ATM기 유지보수의 효율적 운영에 관한 연구
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  • 시뮬레이션을 이용한 금융 ATM기 유지보수의 효율적 운영에 관한 연구
저자명
유형근,이강원,Yu. Hyeung-Keun,Lee. Kang-Won
간행물명
經營 科學
권/호정보
2011년|28권 1호|pp.107-116 (10 pages)
발행정보
한국경영과학회
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정기간행물|
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
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기타언어초록

The automated teller machine (ATM) is developed as a system to provide customers with an easy deposit and withdrawal of their money without time restriction and be served for 24 hours. Today, ATM is come up to the level of an unmanned branch. The automatic financing system is developed as an essential one for dealing with the rationalization of management and the globalization of financing in order to improve the efficiency of financial management work and increase the customer service quality. With reducing the operational cost of financial organizations through the efficient maintenance operation of ATM and increasing the service quality through the maximization of its processing efficiency, this study is to draw the scheme to ensure the competitiveness among the finance companies. The importance of ATM is highly recognized as the utilization of ATM is increased and the processing function is extended, but ATM is quite vulnerable to the malfunction occurred during the nighttime after banking hours. The ATM maintenance is done through consignment to the specialized maintenance company. The efficient operation of ATM maintenance work is important to the satisfaction of customer using ATM in the nighttime.