- 품질분임조 활동이 품질분임조 성과 및 기업의 경영성과에 미치는 영향
- ㆍ 저자명
- 최진영,이상철,김광용,박상찬,서영호,Choi. Jin-Young,Lee. Sang-Chul,Kim. Kwang-Yong,Park. Sang-Chan,Suh. Yung-Ho
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2011년|39권 2호|pp.188-198 (11 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
The purpose of this research is to identify the effect of quality circles activities upon quality circles performance and business performance. Empirical results indicate that quality circle activities influence on quality circles performance in both individual and enterprise level, Quality circles performance influences on not employment satisfaction but customer satisfaction, business performance (profitability and market values) of companies with quality circles is higher than that of companies without quality circles. In conclusion, quality circle activities influence on quality circles performance that effect on business performance.