- 공급자참여와 고객참여 및 학습·훈련이 품질성과와 기업성과에 미치는 영향
- ㆍ 저자명
- 박철순,Park. Chul-Soon
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2012년|40권 1호|pp.1-14 (14 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
This study investigates the impact of supplier involvement, customer involvement, and employee training on product quality and organizational performance. Based on literature review, this study develops hypotheses and tests them by employing a structural equations model. Using survey data of 193 firms from 22 manufacturing industries, this study empirically shows that the activities for supply chain quality management (SCQM) enhance the quality and organizational performance. Specifically, quality leadership is revealed to be an antecedent of other SCQM activities. The most contributable finding is, while the supplier involvement and employee training directly enhance the organizational performance, customer involvement indirectly improves it via quality performance.