Traditional system-oriented measures are no longer adequate to describe the availability perceived by the user. In this paper we investigate the service availability model and the user behavior graph. And we propose the simulation model, which determines the sevice availability considering user model, system model and service model at the same time. Through the example, we show how to construct the UBG of user model, system model and service model. And we investigate the effect of the parameters of system model and UBG on the service availability.