- 군수품 특성을 고려한 품질만족도 모델 개발에 관한 연구
- ㆍ 저자명
- 권세민,최석구,조경호,백승호,김용섭,Kwon. Se-Min,Choi. Seok-Goo,Cho. Kyoung-Ho,Baek. Seung-Ho,Kim. Yong-Seop
- ㆍ 간행물명
- 品質經營學會誌
- ㆍ 권/호정보
- 2012년|40권 3호|pp.234-244 (11 pages)
- ㆍ 발행정보
- 한국품질경영학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
Purpose: In the private sector, many Customer Satisfaction Index Models have already been developed and are being applied in a variety of industries. In spite of continuously increasing of quality for military goods, measuring tools of Quality Satisfaction have not been developed yet. Method: In 2004, Defense Quality Assurance Agency and Seoul National University jointly developed MCSI(Military Customer Satisfaction Index) as a benchmark NCSI(National Customer Satisfaction Index), but it is limited to aply to military goods. We focused on product quality and developed MQSI(Military Quality Satisfaction Index) Model. Result: We propose a new Satisfaction Index Model(MQSI, Military Quality Satisfaction Index) that can be applied to military goods. Conclusion: In this study, configuration and variables of MQSI Model are described. Also the result of preliminary survey is briefly explained.