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Negative Word-of-Mouths in Online Community : Contents and Life Cycles
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  • Negative Word-of-Mouths in Online Community : Contents and Life Cycles
  • Negative Word-of-Mouths in Online Community : Contents and Life Cycles
저자명
Wang. Chih-Chien,Wang. Pei-Hua,Yang. Yann-Jy,Yang. Yolande Y.H.
간행물명
Journal of information technology applications & management
권/호정보
2013년|20권 3호|pp.79-92 (14 pages)
발행정보
한국데이타베이스학회
파일정보
정기간행물|ENG|
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이 논문은 한국과학기술정보연구원과 논문 연계를 통해 무료로 제공되는 원문입니다.
서지반출

기타언어초록

Word-of-mouths (WOMs) are now an important information source for purchase decision. Due to the advance in internet technology, people now can share online their consumption experience, both positive and negative, to others. The WOMs may diffuse to not only their friends but also enormous online users. When consumers dissatisfy the product or service, they may share the dissatisfactory experience to others as WOM, which may bring out discussions for the product or service. The discussions on the negative WOM may help to communicate the negative information to enormous others, which may damage the sale of the product or service. The diffusion and life cycle of negative WOM is an important issue for managers. However, few studies focus on it. Thus, the current study focuses on the discussion pattern and life cycle of negative WOMs by observing the 782 discussion articles in a large online community.