Ⅰ. 그간의 경영성과 및 향후 경영환경 분석 ······················ 1
1. 일반현황 ·························································································1
2. 그간의 경영성과 ··········································································4
3. 향후 경영환경 분석 ····································································7
Ⅱ. 경영목표 체계 ·········································································11
1. 기관 미션 및 비전 ····································································11
2. 경영목표 체계 ············································································12
Ⅲ. 세부 추진계획 ·········································································16
전략목표1 : 위기유형별 맞춤형서비스 강화································16
전략목표2 : 상담복지기관의 경쟁력 강화 ······························47
전략목표3 : 고객지향 경영체계 고도화 ··································84
Ⅳ. 환류 등 관련계획 ································································114