본 연구는 가격 촉진으로 인해 증가하는 점포 혼잡도와 촉진 가치가 점포 이용의도에 미치는 영향에 관해 분석하였다. 그 결과 가격 촉진은 점포 혼잡도와 소비자가 인지하는 촉진 가치에 유의한 영향을 주는 것으로 나타났다. 그러나, 가격 촉진으로 인해 증가한 점포 혼잡도는 점포 이미지와 서비스의 질을 떨어뜨림으로써 간접적으로 점포 이용의도에 부정적인 영향을 미치는 것으로 나타난 반면, 소비자의 증가된 촉진 가치는 점포 이용의도에 유의한 영향을 주지 않는 것으로 나타났다.
Price promotion of retailing stores is recognized as one of the most effective strategies for competitions. However, such a strategy causes traffic building, and consequently may lead to store confusion. Therefore, this research explores the effects of store confusion on customers of retailing store, and the methods to relieve the negative effects of store confusion. The specific purposes of this research are as follows. First, for the purpose of enlarging the scope of promotion research, this research is intended to prove that the increase of traffic building caused by promotion strategy has negative aspects. Second, it is assumed that trust and store familiarity are the important attributes affecting price promotion as well as relationship marketing. Third, this research is expected to provide managerial implications for the managers concerned with department stores because the subjects of experiment are customers of department store.
