- 패스트푸드점의 로하스 이미지, 고객만족, 전환장벽 및 재방문의도의 영향관계에 관한 연구
- ㆍ 저자명
- 이승희,정연교,김혜경,조영준,Lee. Seong-Hee,Jeong. Yeon-Gyo,Kim. Hye-Kyoung,Jo. Young-Jun
- ㆍ 간행물명
- 디지털정책연구
- ㆍ 권/호정보
- 2008년|6권 4호|pp.113-121 (9 pages)
- ㆍ 발행정보
- 한국디지털정책학회
- ㆍ 파일정보
- 정기간행물| PDF텍스트
- ㆍ 주제분야
- 기타
This paper aimed to exam relationship of lohas image, customer satisfaction, switching barrier, revisit intention to fast food store. To accomplish this purpose, this study examined previous studies and summmarized. 400 questionaries were distributed to the people living in Daegu/Gyeong-Buk 381 questionaries were obtained and 331 data were analyzed by frequencies, correlation, multiple regression, The results of this study are as follows; First, it is shown that lohas image have a positive influence on the customer satisfaction(p<0.001). Second, it is shown that lohas image have a positive influence on the switching barrier(p<0.001). Third, it is shown that customer satisfaction have a negative influence on the switching barrier(p<0.57). Fourth, it is shown that lohas image have a positive influence on the revisit intention(p<0.05). Fifth, it is shown that customer satisfaction have a positive influence on the revisit intention(p<0.001). Sixth, it is shown that switching barrier have a positive influence on the revisit intention(p<0.001). This study, however, have limitations in obtained sample and area. The future study should consider these limitations to improve model applicability in practice.