The current study tried to examine how satisfaction/dissatisfaction could influence on the process of
visualization of product advertised, and whether narrative advertising messages could impact the
attitude changes.
The result shows significant effect of narrative messages in attitude toward the ad and brand.
Especially, for consumers with negative experiences, narrative advertising was more effective since they
visualize their consumption with expectation-based status. Additionally, the study confirms that
message strategy should be built with considering regulatory focus. For consumers with preventionbased
motivations, memory-based visualization is needed. Thus, it is necessary to execute the strategy
to reinforce the existing knowledge with finding the factors of satisfaction experiences. On the flip
side, for consumers with promotion-based motivation, expectation-based visualization message
strategy is necessary. Accordingly, emotional appealing creativity to imagine new functions and to
have expectation is required.
Especially, for consumers with high dissatisfaction, it is needed not to evoke avoidance behavior.
Various promotion activities are recommended with considering their higher needs for cognition. The
conclusion part suggests that following studies need to complement the experiment method in order to
have enough level of visualization.