This qualitative study aimed to analyze the experiences of parents who observed non-face-to-face online classes for elementary school students during the COVID-19 pandemic and explore the significance of these experiences. In-depth interviews were conducted with ten parents of elementary school students to achieve this objective. The findings of the study indicate that the participating parents expressed regret over the absence of close guidance from teachers, opportunities for cooperative learning with peers, and tangible learning outcomes in online classes. Reflecting on this regret, the parents expressed a desire for teachers and friends to be more present and visible in non-face-to-face online classes, thereby allowing their children to feel a sense of connection even in the absence of physical proximity. These parental experiences shed light on their perception of the school's role and the parental pursuit of educational support as a platform for fostering personality and social development. Based on these insights, the study puts forth implications for enhancing non-face-to-face online classes, with a focus on improving the sense of connection and interaction between teachers, friends, and students.