The objective of this study is to explore the necessities of developing a program for the qualitative improvement of online classes in general universities, and also to develop and present an online class quality management program. For this, this study considered the relevant domestic/foreign research papers, researched the operating cases of foreign universities, and conducted a survey targeting the professors and students. And based on the drawn results, a 4-phased online class quality management program was developed. In the basic phase, the certification of ‘Beginner’ is given through education using orientation as every professor had experiences of operating online classes last year. In phase 1, the certification of ‘Core’ is given after participating in ten times of workshops about basic contents related to class and techniques, and then submitting materials related to class design for assessment. In phase 2, the certification of ‘Expert’ is given after participating in total ten times of workshops about intensified contents related to class and techniques, and then submitting materials related to class design for assessment. In phase 3, an actual expert is put as a mentor to help the development of online contents and operation of real-time bidirectional online class. The certification of ‘Master’ is given through the assessment of submission of relevant materials and student assessment. For the assessment, the rubric that has been guided in advance is used. The significance of this study is to suggest an online class quality management program for general universities. However, this study only used a single case of university for exploration, so it is difficult to generalize its results.