Simulation for the reorganization of the current service delivery system for disabled people has been carried out since 2008. Its purpose is to establish a new system which makes a comprehensive assessment of disabled people such as medical situation, work capacity and needs for services, so that they can use necessary benefits and services for them. It means that the current system, which was organized for the convenience of service providers, will be changed into one oriented for disabled people as customers. In order to do so, various trial models for the new system were devised and has been being simulated. Despite the simulation of devised several models, however, a new desirable system has not been yet found
out. This article reviews pros and cons of employed models for the establishment of the new system and explores an alternative model for disabled people.
Key words : service delivery system for disabled people, assessment, service
referral, simulation