보청기를 통해 듣는다는 것은 청력손실자에게 있어서는 새롭게 못 듣던 소리를 다시금 듣게 되는 기회를 제공하기 도 하지만, 여러가지 불편함을 감수해야 하는 또 하나의 도전이기도 하다. 이러한 도전에 잘 적응한 경우에는 큰 어려 움 없이 보청기를 통해 듣기가 익숙해지지만 그렇지 못하 고 도중에 포기하거나 보청기 착용자체에 부정적인 인식을 하는 경우도 많이 볼 수 있다. 이러한 관점에서 볼 때, 과거에는 보청기의 성능이나 기술 적인 측면에 주로 관심을 보였다면, 최근에는 기술적인 측면뿐만 아니라 보청기 착용자들의 실생활적인 측면에서의 만족도를 평가하는 다양한 조사들이 시도되고 있다. 여러 시
Customer satisfaction for hearing aid, by definition, implies that customers are satisfied with full procedures for selecting hearing aids and wearing hearing aids. Therefore, they may have proper expectation and should easily participate in the process of auditory rehabilitation with hearing aids. In practice, however, it has been hard to get these goals from daily counselling and current onsite evaluation schemes. In this context, AVSTM system introduced by GN Otometrics was reviewed and this may be a good complementary tool for counselling, evaluation and fitting procedures. The AVSTM system consisted of three main functional parts. First, Hearing Loss Simulation (HLS) was a good method to simulate hearing loss to family or relatives of customers. This also demonstrated a visual effects to customers and their family for explanation. Second, Hearing Instrument Simulation (HIS) was a helpful tool to decide how to select hearing aids and when to wear binaural hearing aids. Third, Speech Mapping (SM) module was available for verifying hearing aid fitting and this module was based on Real Ear Measurement. Audiologists could verify the stats of current fitting and, if necessary, perform re-counselling. In summary, AVSTM system appeared to be a helpful tool for professional audiologists to give satisfaction to their customers. KEY WORDS：Hearing aid·AVS·Hearing consulting·Hearing evaluation·Hearing aid fitting.
INTRODUCTION METHODS AND RESULTS CONCLUSIONS REFERENCES
